Overview
From $65,001 to $82,656 Annually
110 State Street
Albany, NY 12236
Qualifications
No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program.
- A bachelor's or higher-level degree in computer science, computer information systems, telecommunications, or management information systems.
—OR—
- A bachelor's or higher-level degree, including or supplemented by 15 credit hours in computer science courses.
—OR—
- A bachelor's or higher-level degree in any field and at least one year of the experience described below.*
—OR—
- A minimum of 60 college semester credit hours including at least 15 credit hours in computer science courses and one year of the experience described below.*
—OR—
- Two years of experience in the following computer related areas:
- Network, server, storage, and systems management
- Telecommunications
- IT customer support and training
- Computer installation, diagnosis and repair
- Technical writing
- Computer security
- Knowledge management
- Database administration, design and management
- Internet/intranet development, design, and maintenance
- Information technology project management
- Design and development of geographic information systems or computer aided drafting applications;
- Computer programming
- Business/systems analysis
- Program design
- Program testing
Other Ways to Qualify:
- You're currently reachable on the the appropriate eligible list for this title,
- You're eligible under the 55 b/c program,
- For 70.1 and/or 52.6 transfer to an Information Technology Specialist 2, salary grade (SG)-18, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-16 or above. To determine if you're current Civil Service title is eligible for transfer to this title, visit the Career Mobility website. Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade. Depending on qualifications, you may be required to serve a 1 or 2-year traineeship that leads to the full level SG-18 position.
Duties
- Conduct or assist in business/systems analysis.
- Develop, prepare, and assist with documentation preparation for the system, including run books for computer operations staff, procedural manuals and on-line helps instructions for users, and technical documentation manuals for IT staff.
- Perform installation, administration, testing, and maintenance of hardware and software.
- Utilize job stream scheduling techniques, Job Control Languages, and utility programs to identify, analyze, and solve production problems/issues.
- Participate in the selection process for hardware, software, and maintenance; and may participate in the procurement process.
- Deploy, configure, and maintain and assist in developing and planning networked systems.
- Assist in the development of enterprise information security procedures and protocols.
- May provide and administer training in hardware and software technologies.
- Supervise lower-level IT staff.
Knowledge, Skills, and Abilities
- Demonstrated experience in technical writing (3 months to less than 1 year).
- Exceptional customer service skills.
- Demonstrated ability to work collaboratively in a dynamic team environment.
- Strong analytical thinker with excellent troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Demonstrated ability to interact with technical and business staff alike.
Office of Human Resources
110 State Street, Albany NY 12236
Cover Letter & Resume
Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications. Reference Item #158875-NY HELPS Information Technology Specialist 2 on your cover letter for proper routing.